We are professionals in marketing campaigns, polls, surveys,
market research and incoming call handling. Our call center is
equipped with an Avaya Definity switchboard, and for call recording
purposes, we are using the
latest N.I.C.E. technology.
1. Marketing campaigns
- telesales activity
- follow-up calls after direct marketing
campaings
- promotional actions
- organising of events
- fax campaign
- voice recording of all calls
2. Gathering information
- demand assessment
- analysis of competitors
- product recognition survey
- product user satisfactory survey
- assessment of advertising efficiency
- other surveys, polls
- voice recording of all calls
3. Incoming campaigns
- answering frequently asked questions
- arranging appointments, scheduling
meetings
- customer service
- customer registration
- arranging orders
- handling of complaints
- voice recording of all calls
- integrating your administrative
program into our workstations
- green and blue numbers
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